FAQ

FAQ

What payment methods do you offer?

We currently offer Cash on Delivery (COD) for eligible orders.

How can I place an order?

Choose the product you want, click Order Now, enter your information, and submit your order. Our team may contact you to confirm the order.

What information is required to place an order?

You may be asked to provide your name, phone number, city, address, and order details.

When do I pay for my order?

With Cash on Delivery, you pay when your order is delivered.

Can I return a product?

Yes. Returns are accepted according to our Return & Exchange Policy. Returns must be requested within 3 days from the date of purchase, subject to the conditions stated in our policy.

Can I exchange a product?

Yes. Exchanges are accepted within 7 days from the date of purchase, subject to the conditions stated in our Return & Exchange Policy.

What condition must the product be in for a return or exchange?

The product must generally be in its original condition and original packaging.

What if I receive a damaged or defective product?

Please contact us as soon as possible and provide your order number, city, address, and a clear photo of the product so we can review the issue.

What if I receive a completely different product?

If the product you receive is completely different from the product presented on our website, the full amount may be refunded according to our Return & Exchange Policy.

What if I simply do not want the product?

If the product has no defect or problem and you simply no longer want it, a 30% deduction or a minimum deduction of 25 MAD may apply according to our Return & Exchange Policy.

Are product expectations covered by your return policy?

NZH NOVA LLC is not responsible for expectations regarding product use or performance that were not mentioned or guaranteed on the product page.

How can I contact NZH NOVA LLC?

You can contact us through our Contact Us page or through the phone numbers provided on our website.

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